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Help Center
Everything you need to know about shopping with UNITEK Pakistan — orders, returns, warranty, and technical support.
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Orders & Shipping
Delivery timelines, tracking your order, COD, and shipping fees across Pakistan.
How long does delivery take?
How to track my order?
Free shipping threshold
Returns & Refunds
Our 7-day return window, how to initiate a return, and refund processing times.
Start a return request
Return window & eligibility
Refund timeline
Warranty Claims
Submit a warranty claim, understand coverage, and get a replacement or repair.
How to claim warranty
What is covered?
2-year warranty policy
FAQs
Quick answers to the most common questions about products, payments, and more.
General questions
Payment methods
GaN charging explained
Contact Support
Reach our support team via WhatsApp, email, or phone — usually within a few hours.
WhatsApp support
Email response times
Business hours
Track Your Order
Enter your order ID or tracking number to check real-time delivery status.
Track with order ID
Courier tracking links
Delayed shipments
Popular articles
Most helpful resources
Shipping
How long does delivery take across Pakistan?
Lahore, Karachi, Islamabad: 2–3 days. Other cities: 4–7 business days.
Products
What is GaN charging and why does it matter?
GaN chargers are smaller, run cooler, and deliver higher wattage than silicon chargers.
Returns
How do I return a product?
Contact us within 7 days with your order number. We arrange free pickup for defective items.
Warranty
What does the 2-year UNITEK warranty cover?
Manufacturing defects and component failures under normal use — not physical damage.
Get in touch
Contact support
WhatsApp
Fastest response — typically within 1–2 hours on business days
Email
support@unitek.pk
We respond within 24 hours on business days
Phone
+92-3XX-XXXXXXX
Mon–Sat, 9 AM – 6 PM PKT
4.8 / 5 from 3,200+ customer reviews
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