Support

Help Center

Everything you need to know about shopping with UNITEK Pakistan — orders, returns, warranty, and technical support.

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Orders & Shipping

Delivery timelines, tracking your order, COD, and shipping fees across Pakistan.

How long does delivery take?

How to track my order?

Free shipping threshold

Returns & Refunds

Our 7-day return window, how to initiate a return, and refund processing times.

Start a return request

Return window & eligibility

Refund timeline

Warranty Claims

Submit a warranty claim, understand coverage, and get a replacement or repair.

How to claim warranty

What is covered?

2-year warranty policy

FAQs

Quick answers to the most common questions about products, payments, and more.

General questions

Payment methods

GaN charging explained

Contact Support

Reach our support team via WhatsApp, email, or phone — usually within a few hours.

Track Your Order

Enter your order ID or tracking number to check real-time delivery status.

Track with order ID

Courier tracking links

Delayed shipments

Most helpful resources

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Shipping

How long does delivery take across Pakistan?

Lahore, Karachi, Islamabad: 2–3 days. Other cities: 4–7 business days.

Products

What is GaN charging and why does it matter?

GaN chargers are smaller, run cooler, and deliver higher wattage than silicon chargers.

Returns

How do I return a product?

Warranty

What does the 2-year UNITEK warranty cover?

Manufacturing defects and component failures under normal use — not physical damage.

Get in touch

Contact support

Fastest response — typically within 1–2 hours on business days

support@unitek.pk

We respond within 24 hours on business days

Phone

+92-3XX-XXXXXXX

Mon–Sat, 9 AM – 6 PM PKT

4.8 / 5 from 3,200+ customer reviews

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