Privacy Policy
We take your privacy seriously. This policy explains what data we collect, why we collect it, and how we protect it.
Introduction
UNITEK Pakistan ("we", "us", or "our") operates unitek.pk and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or place an order.
By using our website, you consent to the data practices described in this policy. If you disagree with this policy, please discontinue use of our website.
Information We Collect
- Name, email address, phone number
- Shipping and billing address
- Payment information (processed securely — we do not store card numbers)
- Order history and preferences
- Messages you send us via contact forms, email, or WhatsApp
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies
How We Use Your Information
- Process and fulfill your orders, including shipping and payment
- Send order confirmations, tracking updates, and delivery notifications
- Respond to customer service inquiries and warranty claims
- Send marketing communications — only with your consent
- Improve our website, product listings, and user experience
- Detect and prevent fraud or unauthorized use
- Comply with legal obligations under Pakistani law
Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted on our website and secure storage of customer records.
Payment card information is processed through PCI-DSS compliant payment gateways. We never store your full card number on our servers.
While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure. We encourage you to use a strong password for any account you create with us.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by Pakistani law. Order records are typically retained for 5 years for accounting and legal compliance.
You may request deletion of your account and personal data at any time by contacting us. Some data may be retained for legal compliance even after deletion.
Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at the details below. We will respond within 10 business days.
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Opt-out: Unsubscribe from marketing emails at any time via the unsubscribe link
- Portability: Request your data in a portable format
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.
Contact Us
For any privacy-related questions, data requests, or concerns, please contact our Privacy Officer: